Reference

Legal Terms for Your tigol Account

Clear account terms, wallet rules for DANA, OVO, GoPay and QRIS, and access conditions sit on this page so you know what applies before you open an account…

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tigol Legal Terms for Your tigol Account
CONTACT ROUTES

Reach Us on Legal Matters

Legal questions need a clear path, not a generic inbox. Use the account menu when you can, because it attaches your username, device session and wallet history to the request. Our chat team is available 09:00–01:00 WIB, and email is the right route for document requests or corrections. If your issue involves DANA, OVO, GoPay or QRIS, include the transaction time and reference shown in your wallet history.

Team online

Live chat 09:00–01:00 WIB

Open Help from your account menu and choose Legal Request. We can check your username, recent login device and wallet reference while the chat is active, then move document matters to email if needed.

Email [email protected]

Send account corrections, data access requests or legal notices to [email protected]. Include your username, registered mobile number and any DANA, OVO, GoPay or QRIS reference so we can match the request properly.

WhatsApp from account help

Use the WhatsApp link shown after login for quick status checks. We will not ask for your password there, and any identity or document request will be moved back to the account area.

DATA CARE

How We Handle Your Legal Rights

Your legal choices sit beside your account controls, not in a hidden corner. From a phone browser, open Account, then Security, then Sessions to see active access.

Account data use

We use your account data to manage login access, wallet records, game-session records and contact history. Legal requests are matched against your username and registered mobile number before we change or release account data.

Cookie choices

Cookies help keep your session active, remember language settings and detect unusual login patterns. You can clear browser cookies at any time, but you may need to log in again and pass security checks.

Security checks

When a login looks unusual, we may ask for a one-time code, recent wallet reference or device confirmation. This protects your account record before we process any legal or data request.

Retention period

We keep wallet and account records for the period needed to answer disputes, trace DANA, OVO, GoPay or QRIS payments, meet law-related duties and protect the integrity of account history.

Change requests

To correct your name, mobile number or email, send the request through Profile, then Legal Requests. We may ask for matching payment or login details before making the change.

Contact escalation

If chat cannot resolve a legal question, we escalate it to the legal email route. You will receive a case reference so you can follow the same matter without repeating every detail.

Legal Answers Before You Join

These answers focus on the legal points you are likely to check before opening or using an account. They cover access, data requests, cookie control, wallet records, account changes and contact timing. If your question involves a payment rail such as DANA, OVO, GoPay or QRIS, keep the receipt reference ready because it helps us match the request to your wallet history.

Account access depends on local law and is available only where local law permits. We may restrict access if your location, account details or verification status does not meet the legal terms shown on this page.

You can ask for account profile data, contact history, login session records and wallet records linked to DANA, OVO, GoPay or QRIS. Send the request from Legal Requests so we can verify ownership first.

Open Profile, choose Legal Requests, then describe the detail that needs correction. We may ask for your registered mobile number, recent login device or a wallet reference before changing name, email or contact data.

Payment records help us match deposits, withdrawals, disputes and account activity to the correct wallet. DANA, OVO, GoPay and QRIS references are kept with account history so legal questions can be checked accurately.

Yes. You can clear or block cookies in your browser settings, and you can log out from Account, Security, Sessions. Some cookies are needed for login security, so removing them may require fresh verification.

We aim to respond to [email protected] within 24 hours on active service days. Complex account or payment matters may take longer if we need wallet references, identity checks or device-session confirmation.

If local law affects access, we may adjust account availability, wallet handling or verification steps. We will apply the change through account terms and contact routes, and access remains available only where local law permits.

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